Support & Help
Quick answers for common issues, plus direct help when you need it.
Download Help
- Desktop: Files download to your Downloads folder. Look for a recent file with the converter name.
- iPhone/iPad: Use the share sheet to save to Photos or Files. If it downloads, find it in Files > Downloads.
- Android: Use the share sheet to save to Photos/Gallery or check your Downloads folder.
Tool Troubleshooting
- Upload fails: Try a different browser tab or rename the file to remove special characters.
- Output looks wrong: Re-export the source file if possible, then try again.
- Large files: Break big PDFs into smaller sections or try compressing first.
File Privacy
Conversions run in your browser. Your files stay on your device and are not uploaded to our servers.
Contact Support
Still stuck? Email us and include the tool name, file type, and any error message.